Terms and Conditions

Welcome to SHGTTools. These Terms and Conditions explain how you may access and use our website and services. This website is operated by Saifee Hussain General Trading LLC, a registered business in the United Arab Emirates. By using our website or placing an order, you agree to the terms outlined below. If you do not agree with these terms, we recommend that you do not use our website.

Company Information

SHGT Tools is owned and operated by Saifee Hussain General Trading LLC, located at 14 36 A Street, Naif, Deira, Dubai, United Arab Emirates. We operate both a physical retail store and an online platform, supplying tools, hardware, and industrial equipment to customers across the UAE and international markets.

Our business serves contractors, industrial clients, workshops, retailers, and individual customers who require reliable tools and equipment for professional and personal use.

Use of the Website

By accessing this website, you confirm that you are using it responsibly and for lawful purposes only. You must be at least 18 years of age or using the website under appropriate supervision. You also agree that any information you provide during checkout or communication with our team is accurate and complete to the best of your knowledge.

We reserve the right to restrict or refuse access to the website if misuse, fraud, or unauthorized activity is detected.

Products, Information, and Availability

We aim to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate and up to date. However, minor variations may occur due to manufacturer updates or improvements.

Product images are used for reference purposes, and actual items may slightly differ in appearance or packaging. Availability of products is subject to stock levels and supplier conditions.

We reserve the right to update product details, correct errors, or discontinue items at any time without prior notice. All products sold by SHGT Tools are genuine, brand new, and sourced from trusted manufacturers and suppliers.

Pricing and VAT

All prices displayed on our website are VAT inclusive unless stated otherwise. SHGT Tools is a VAT-registered company in the United Arab Emirates, and VAT invoices are provided upon request or where applicable.

Prices may change due to market conditions, supplier adjustments, or promotional offers. Any changes will not affect confirmed orders that have already been processed.

Orders and Confirmation

When you place an order through our website, it is considered an offer to purchase the selected products. Orders are only confirmed once payment has been verified and product availability has been checked.

We may refuse or cancel orders in cases of pricing errors, stock unavailability, or suspected fraudulent activity. If an order is cancelled after payment, a full refund will be processed where applicable.

Payments

We offer secure and flexible payment options including Cash on Delivery, credit and debit cards, bank transfers, and secure online payment gateways.

All transactions are processed through secure systems designed to protect customer information. We do not store sensitive payment details such as card numbers or banking credentials.

Payments may be verified before order processing to ensure security and accuracy.

Shipping and Delivery

We deliver across the United Arab Emirates and also offer international shipping upon request. Orders are typically delivered within 2 to 4 working days, depending on location and product availability.

Delivery is handled through a combination of in-house logistics and trusted courier partners. Shipping charges, if applicable, are clearly displayed before checkout.

Once an order has been delivered and received, responsibility for the goods transfers to the customer. While we aim to ensure timely delivery, delays may occur due to courier issues, customs clearance, weather conditions, or other external factors beyond our control.

Delivery Inspection

Customers are encouraged to check their order upon delivery. If any damage, missing items, or incorrect products are found, they should be reported within 12 hours so that we can review and assist accordingly.

Returns and Exchanges

We aim to provide a fair and transparent experience for all customers. Returns are accepted within 7 days of delivery, provided the products are unused, unopened, and returned in their original packaging.

Exchanges are allowed when items are returned in original condition without signs of use or damage. All returned items are subject to inspection before approval.

Return shipping costs may vary depending on the situation and are determined based on the shipping structure. Returns that do not meet eligibility conditions may be declined.

Warranty and Faulty Products

If a product is found to be faulty within 3 days of purchase, customers are encouraged to contact our support team immediately. Depending on the issue, we may offer a replacement, repair, or refund after proper assessment.

Warranty coverage depends on the product type and manufacturer policies, and certain conditions may apply.

Product Usage and Safety

All tools and equipment should be used strictly according to manufacturer guidelines and safety instructions. Customers are responsible for ensuring proper and safe usage of all products.

We are not responsible for damage, injury, or loss resulting from misuse, improper handling, or failure to follow safety instructions.

Order Cancellation

Orders may be cancelled before dispatch without any charges. Once an order has been shipped, cancellation may no longer be possible and will instead fall under the returns process.

Intellectual Property

All content displayed on this website, including text, images, logos, product listings, and design elements, is the property of SHGT Tools or its respective partners and suppliers.

No content may be copied, reproduced, or used for commercial purposes without prior written permission.

Fraud Prevention and Security

We reserve the right to verify customer details, cancel suspicious orders, and restrict access to users engaging in fraudulent or abusive activity. These measures are in place to ensure a safe and secure shopping environment for all customers.

Privacy and Data Protection

We respect customer privacy and handle personal data in accordance with applicable UAE data protection regulations. Personal information is collected only for order processing, delivery, customer support, and service communication.

We do not sell or misuse customer data. By using our website, you agree to the handling of your information as described in our Privacy Policy.

Electronic Communication

By using our website, you consent to receive electronic communications related to your orders, delivery updates, support messages, and service notifications. These communications may be sent via email, SMS, or WhatsApp.

Limitation of Liability

To the fullest extent permitted by law, SHGT Tools is not responsible for indirect or incidental damages, product misuse after delivery, or delays caused by third-party logistics providers or external factors beyond our control.

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will fall under the jurisdiction of the courts of Dubai, UAE.

Changes to Terms

We may update these Terms and Conditions from time to time. Any updates will be published on this page, and continued use of the website will indicate acceptance of the revised terms.

Contact Information

For any questions regarding these Terms and Conditions, you may contact us:

Saifee Hussain General Trading LLC
Dubai, United Arab Emirates

📞 +971 4 2261151
📞 +971 4 2234833
📧 sales@hifazattools.com
🕗 8:00 AM – 8:00 PM (UAE Time)

Thank you for choosing SHGT Tools. We are committed to providing reliable tools, transparent service, and a smooth shopping experience for all customers across the United Arab Emirates.